Refund policy

Refund Policy

Our return policy spans a 7-day period from the date of purchase & *14 days for Electronics. Regrettably, we cannot entertain refund or exchange requests beyond this timeframe.

For a return to be valid, the item must be unused and in its original packaging, maintaining the same condition as when received.

Certain items are ineligible for return, including perishable goods like food, flowers, newspapers, or magazines. Additionally, intimate or sanitary goods, hazardous materials, flammable liquids or gases, consumable items, downloadable software products, and select health and personal care items are non-returnable.

To initiate a return, you must provide a receipt or proof of purchase. Please refrain from sending your purchase back to the manufacturer.

Partial refunds may be considered in specific situations, such as when an item is damaged, missing parts (not due to our error), or returned more than 30 days after delivery.

Refund Process

Upon receiving and inspecting your returned item, we will notify you via email of its status. If the return is approved, your refund will be processed and credited to your original payment method within the applicable timeframe. Please note that if an order is cancelled after it has been dispatched, the original shipping fee will be deducted from the refund amount.

Late or Missing Refunds

If a refund is not received, please check your bank account and contact your credit card company. There may be a delay before the refund is officially posted. If issues persist, contact your bank or reach out to us.

Sale Items

Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Exchanges

Defective or damaged items are the only grounds for exchanges. To initiate an exchange for the same item, contact us. Send the item to LASER GCC, WH-07, TOUFIQ-Z, Nad Al Hammar, Dubai, 42800 Dubai DU, United Arab Emirates.

Shipping

Return the product to LASER GCC at the provided address. Shipping times for exchanged products may vary based on your location. For items over 75, consider using a trackable delivery service or an authorized delivery person, as we cannot guarantee receipt of returned items.